Refund policy

30-day returns. You can return unused items in their original packaging within 30 days of delivery for a refund to your original payment method. To start a return, contact us with your order number and we'll send instructions. Return shipping is paid by the customer unless the item arrived damaged or we made a mistake.

Catnip and silvervine products. For hygiene reasons, opened catnip and silvervine products (sprays, sticks, donuts, kickers and similar items) can't be returned for a refund. They're covered by the promise below instead.

Our "My Cat Ignored It" promise. Some cats don't react to catnip or silvervine, and there's no way to know until you try. If your cat shows no interest in one of our catnip or silvervine products within 30 days of delivery, email us a short photo or video and we'll give you store credit for that item. You don't need to send it back. Limit one claim per household.

Kits and bundles. Unused kits can be returned complete within 30 days. If a kit has been opened, the catnip and silvervine items in it fall under the promise above.

Damaged, defective or incorrect items. Let us know within 7 days of delivery and include a photo. We'll send a replacement or give you a full refund, including shipping.

Normal wear. Cat toys wear out with use, especially feathers and plush. Wear from normal play isn't a defect. Please supervise play and remove damaged toys.

Refund timing. We process refunds within 5 business days of receiving your return. Your bank or card issuer may take a few more days to post it.